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Welcome To Chative.IO Omnichannel Messaging Platform

Chative.IO Omni-channel Messaging Platform

Chative.IO is an omni-channel messaging platform for e-commerce businesses of all sizes. We unify conversations, streamline support, and offer AI-powered automation to enhance customer experiences and boost sales.

Here's what Chative.IO can do for your business:

  1. Unified Conversations, Customers, and Orders: Manage all customer interactions in one inbox, including live chat, WhatsApp Business, and social media.
  2. Increase Conversions and Retain Customers: Unlock sales opportunities through live chat, text, and social media. Boost conversion rates with personalized messaging.
  3. Enable Shopping via Social Touch-points: Remind customers about abandoned carts and reorders automatically, fostering customer loyalty.
  4. Scale Customer Service with AI & Automation: Empower AI Assistant to provide automated and personalized customer service, freeing up time for more critical tasks.

Quick start for E-commerce success

As you begin using Chative.IO, you'll interact with three main interfaces:

  • Agent: This role provides access to basic customer support features. Chative.IO offers four roles, each with different permissions for accessing features and functionalities.
  • Channel: Organize conversations by projects, topics, or teams. No limit on the number of channels within your organization.
  • Customer: Categorize customers into three types to manage interactions efficiently.

In addition, you can find a glossary of commonly used terms and their definitions in the Chative.IO platform here.

Most importantly, don't worry about knowing everything right away; we'll explore together in the Onboarding Guide. Let's get started!